Decisyion/Engage

Social CRM, CRM for Social Network Data Management

Decisyion Engage

Social CRM, CRM for Social Network Data Management

ICTDecisyon – Engage

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Social CRM, CRM for Social Network Data Management

Need

Support for a development team for the implementation of a platform dedicated to the management of corporate social channels.

Solution

Assistance and support to the design and development of a Customer Relationship Management application, dedicated to the intelligent management, monitoring and analysis of the company’s social networks, in particular Facebook and Twitter.

Benefits

The solution allows the company to manage, in an efficient manner, all customer care activities coming in from social channels and offering optimized tools for the management of reports and adding features typical of classic CRM systems. Decisyion/Engage is able to verify, with detailed analytics, the performance of specific parameters of the company’s Facebook pages and Twitter accounts.
Decisyion/Engage è in grado di verificare, con apposite analitiche, l’andamento di alcuni parametri specifici delle pagine Facebook e degli account Twitter aziendali.

Methodology/Technology

Web application, Saas.
Client:
Decysion Inc.
Site:
http://www.decisyon.com
Software type:
social CRM, CRM for Social Network Data Management
Sector:
ICT
Department/Process affected:
IT department/software development
Service Offered:
team support and project management + corrective maintenance
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