Social CRM, CRM for Social Network Data Management
Support for a development team for the implementation of a platform dedicated to the management of corporate social channels.
Assistance and support to the design and development of a Customer Relationship Management application, dedicated to the intelligent management, monitoring and analysis of the company’s social networks, in particular Facebook and Twitter.
The solution allows the company to manage, in an efficient manner, all customer care activities coming in from social channels and offering optimized tools for the management of reports and adding features typical of classic CRM systems. Decisyion/Engage is able to verify, with detailed analytics, the performance of specific parameters of the company’s Facebook pages and Twitter accounts.
Decisyion/Engage è in grado di verificare, con apposite analitiche, l’andamento di alcuni parametri specifici delle pagine Facebook e degli account Twitter aziendali.